Standard Polo

Refund & Return Policy

Because most Value Stitch DFW products are customized specifically for each customer, the following policy applies:

Custom and Decorated Products

All embroidered, printed, personalized, or otherwise customized products are final sale and cannot be returned or exchanged due to:

• Incorrect size selected by the customer

• Change of mind

• Approved logo, spelling, color, placement, or design

• Minor color differences between digital screens and physical products

• Normal variations in embroidery placement or thread appearance

Customers are responsible for reviewing and approving all order details before production begins.

Order Approval

A digital proof may be provided before production. Once the customer approves the proof, Value Stitch DFW is not responsible for errors contained in the approved design, including spelling, colors, sizing, logo details, or placement.

Production may begin immediately after approval. Changes requested after production begins may require additional charges.

Defective or Incorrect Orders

We will correct an order when:

• The wrong item, size, or color was provided compared with the confirmed order

• The decoration does not match the approved proof

• The product arrives damaged

• The product has a manufacturing or workmanship defect

Customers must contact us within 7 calendar days of delivery or pickup and provide:

• Order number

• Description of the problem

• Clear photographs of the affected item

• Photograph of the shipping package, when applicable

After inspection, we may provide a replacement, repair, re-decoration, store credit, or refund. We will generally attempt to replace or correct the product before issuing a refund.

Blank, Undecorated Products

Unused blank apparel may be returned within 14 calendar days of delivery or pickup when it is:

• Unworn and unwashed

• Free from stains, odors, pet hair, or damage

• In its original condition and packaging

• Not marked as final sale or special order

Approved blank-product returns may be subject to a 15% restocking fee. Original shipping charges are nonrefundable, and the customer is responsible for return shipping unless the item was defective or incorrectly supplied.

Size Exchanges

Customized apparel cannot be exchanged because of an incorrect customer-selected size. Customers should review the applicable size chart or request a sample before placing a large order.

For qualifying blank products, size exchanges depend on product availability and may include shipping and restocking charges.

Cancellations

Orders may be cancelled for a full refund only before:

• The customer approves the artwork or proof

• Blank merchandise is specially ordered

• Digitizing or design work begins

• Production begins

After work or purchasing has started, the refund will be reduced by costs already incurred. Once embroidery, printing, or personalization begins, the order is nonrefundable.

Digitizing and Design Fees

Digitizing, artwork preparation, setup, and design fees are nonrefundable once the work has begun, even if the customer later cancels the apparel order.

Deposits and Large Orders

A deposit may be required for bulk or special-order purchases. Once merchandise has been ordered or production has started, the deposit is nonrefundable to the extent needed to cover completed work, ordered materials, and other committed costs.

Return Authorization

Do not send products back without approval. Customers must first contact:

hello@valuestitchdfw.com

Unauthorized returns may be refused.

Refund Processing

Approved refunds will be issued to the original payment method. Processing time may vary depending on the bank or payment provider.

This policy should appear near checkout and be linked from every quotation or invoice. Customers should be required to accept it before submitting a customized order. Clearly publishing deadlines and return terms helps prevent disputes, and federal guidance advises customers to review a seller’s posted return policy.

For online orders, do not promise a shipping date you cannot reasonably meet. If you cannot ship as promised and the customer cancels, federal rules may require a refund rather than only store credit.